RETURN POLICY

What we need from you

Before anything is sent back, the product must remain unused. To move forward, you’ll need to share your Order No., Item No., Item barcode No., a photo of the products you sent back, and a photo of the shipping label on the package sent to you. Having these details ready helps us resolve things quickly.

How we make it right

After we’ve confirmed the wrong item was dispatched, you have choices. The refund amount can be credited to your account for use on a new order. You can also ask us to instruct our financial staff to return the funds directly to your account, or we can arrange another solution that suits you. The goal is to find the path that works best for your situation.

If something’s broken or not working

We provide a full refund for any product that arrives faulty or damaged because of our own error. This protection doesn’t extend to damage caused by a third party or by your own handling—those situations fall outside what we can cover.

When parts are missing from a return

If an item comes back to us without some of its original parts, the refund becomes a partial one. The amount you receive will reflect the incomplete condition of the product.

Costs, summed up

You’ll only ever be charged once for shipping costs (this includes returns). We never charge a restocking fee for the return of a product. If your order shipped with free post, you’re responsible for the return shipping cost.