FAQS

We want to be upfront: right now, we’re refining how we get your packages to you, making the whole delivery process even more secure. Because of this, you might notice your order processing takes a few days longer than usual. We appreciate your patience as we work on these improvements.

A Note on Current Timelines

We’re in the middle of fine-tuning our delivery flow to ensure everything arrives as safely as possible. This behind-the-scenes work means that processing your order could be delayed by a few days. It’s a temporary step we’re taking to make things better in the long run, and we’re grateful for your understanding.

Your Order Confirmation

Wondering where your confirmation email is? It should land in your inbox within a few hours of submitting your order. If it’s missing, a quick peek in your spam or junk folder often solves the mystery. Sometimes a small typo in the email address is the culprit. If you’re still not seeing it, our Customer Care team can verify your order status for you—just send a note to us.

Tracking and Shipping

Once your order is in our system, we jump into action immediately, which is why we’re unable to make changes or cancel it after that point. But don’t worry—you’re not stuck. Our Easy Returns Policy has you covered, and you can send items back after they arrive. When you get your tracking number, it might briefly show a “Pending” status. That’s completely normal and usually sorts itself out after a short wait and a page refresh. For a deeper dive into how we handle processing and the different ways we ship, our full Shipping Policy is the place to look. One thing to remember: the time a package spends in transit is separate from our processing time, and those transit windows can stretch a bit during the holiday season.

When an Item is Out of Stock

It’s a rare but real situation: a popular item sells out right as we’re packing your order. When that happens with a single item, we don’t cancel it. These products typically come back into stock within several business days, so we’ll hold your entire order until that item is ready and then ship everything together. If this delay impacts your order, you’ll hear from our Customer Care team via email with an update.

Things work a little differently if your order has multiple items that are suddenly unavailable. To avoid holding up the rest of your purchase, we’ll issue a refund for those out-of-stock pieces directly to your original payment method, subtracting any discount codes that were applied to the order. The items we do have in stock will be sent out right away, without waiting for the others to be replenished.

Getting Your Money Back

When a refund is processed on our end, the journey to your account begins. It typically takes several business days for the funds to clear and become visible. The exact moment you see it depends entirely on how quickly your bank or card issuer handles things on their side. Rest assured, once we’ve initiated it, the process is in motion.